Public sector · Tens of millions of residents served
Modernizing licensing for a regional authority.
A mainframe-era licensing system replatformed onto a configurable workflow engine.
The program
- 200+License and permit types
- Weeks to daysPermit issuance
- Quarters to hoursRule change lead time
The situation
The starting position
Permit cycles measured in weeks, and no way to absorb policy changes without quarter-long releases.
The work
How it was organized
A configurable workflow engine, a public portal, and active caseloads migrated by license type.
The outcome
What changed
Permit issuance fell from weeks to days, and rule changes became deployable in hours.
Delivered by our founders and practitioner-architects at prior firms. Domain, scale and outcomes are accurate; client identity is not disclosed.
Discuss a comparable program.
Bring us the program you are planning, and a senior practitioner will review it and respond.